Tergan, S.-O., T. Keller, et al. (2005). Digital Concept Maps for Managing Knowledge and Information. Knowledge and Information Visualization, Springer Berlin / Heidelberg. 3426: 185-204.
The key findings from this paper were the importance of concept mapping features that support and manage both knowledge and information. The paper also helped in establishing the importance of representing knowledge through the visualization of underlying central concepts and interrelationships by means of concept maps. When concept maps are combined with filtering and ranking algorithms for search engine results (Google, Altavista, Yahoo, Excite), enhanced users ability to identify relevant pages to the context of the map.
Visual representation of knowledge helps users perform tasks including the search for, (co-) construct, structure and restructure, elaborate, evaluate, locate and access, communicate, and utilize thoughts and ideas. The effectiveness of such methods is furthered when knowledge is presented in multi-media formats. Concept mapping features that help users to organize, represent, and link conceptual and content knowledge regarding a domain enable these features to also be used as tools for managing knowledge and information. Using concept maps for knowledge management is particularly useful for helping users to understand where to find the information needed, related information sources, and facilitate collaboration across disciplines. Visualizing concepts is most useful for helping in serving “to provide learners with navigational clues, in order to facilitate navigation through the materials and the construction of new knowledge” (197).
Categories of Knowledge Management:
“Advanced digital concept mapping tools also allow for the representation of multi-media domain knowledge and knowledge resources in one coherent visual representation” (199).
“Analysis of the potential of digital concept maps as tools for managing knowledge and information, as well as suggestions for their effective use in resource-based learning and problem-solving scenarios, are long overdue”(200).
Briefly discusses how most concept spaces are hard to navigate and are ill-structured.